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Project Two: Library App Usability Report

For this solo project, I created a usability report for an app released by UNC Charlotte's J. Murrey Atkins Library. I had users test the app and perform several tasks, then summarized their experiences and recommendations in final report to the library staff. 

Tools used:

  • Ex Libris library app in iOS

  • Adobe InDesign

  • Zoom (to record test sessions)

Project Planning Memo

After an initial discussion with library staff and some investigation of the app, I started to plan my report. 

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User Tasks - Draft 1

When planning the usability test, I was careful to choose tasks that were common but also complex.

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Testing Instruments - Personas & Script

I wanted to test users from a variety of personas - age, gender, device type, and connection to the university. I created task lists and testing scripts for the campus community (faculty, staff, and students) and for guests.

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User Test Summary

I tested the app with five users and took careful notes on their experience.

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Stylesheet - Draft 1

There was so much information in the final report that clear graphical communication was critical. A stylesheet helped me keep track of specifications, such as type style and size, margins, borders, and colors.

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Report - Draft 1

The report to library staff included an overview of the process, detailed test information, and a list of recommendations for improvements to the app.

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Peer Editing

Two classmates reviewed the report and made suggestions for improvements.

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Project Two & Self-Assessment

The completed report included a summary, detailed findings, and background information such as the script used for user testing. 

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Instructor's Assessment

My professor reviewed the project and made suggestions on content and design.

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Final Version of Project Two

Based on my professor's feedback, I made some text changes and added two appendices to provide extra information on the user tests.

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